Frequently Asked Questions
General Questions
Who represents the IT organization within Verdiva Bio?
James Lloyd (Exec Director, Head of Operational Services)
Who provides user IT support in the US?
Digital Age Solutions, Inc (DAS)
Who provides user IT support in the UK?
Zenzero (Bridge Partners Limited)
Are end users provided the administrator’s password?
No. To ensure Security, Integrity and Consistency of company assets, the IT Organization policy is that only IT Support personnel have access to administrative privileges on company devices. The region-specific IT Support Service Desk should be contacted for anything that requires administrative privileges such as device and software installations.
Do I have to use MS Outlook for email and calendar?
Yes, you need to use Outlook on your laptop and on any mobile device (e.g. iPhone).
What software is allowed on my business computer?
Each laptop is delivered with the standard set of software required for Verdiva Bio users to perform their job functions. Any additional software requests must be approved by Verdiva Bio IT before the IT support teams are allowed to install them on users’ devices.
What applications can I install with the support of IT?
There will be a list of business applications that users may request approval to be assigned a license and then install the software with the aid of the IT support teams.
Is there a standard web browser used in the company?
- MS Edge and Google Chrome are delivered with the standard laptop..
- The user can change the default browser on their device.
What software is allowed on my personal mobile device that can access company information?
MS Outlook, Teams, OneDrive, Excel, Word, Powerpoint, OneNote, Zoom.
Why does the company use MS OneDrive?
OneDrive is needed to synchronize your files across multiple devices if needed as well as to ensure your files are backed up by the company.
What is my Zoom account ID and password? When will it be provisioned?
Zoom is preinstalled on your device. To sign in use the SSO option and enter verdivabio as the domain, then enter your Microsoft logon details.
Can I order accessories (printer, mouse/keyboard, docking station, webcam) through the company?
The business purchase of computer accessories must be approved by the Verdiva Bio IT organization. The IT support teams are not contracted to make recommendations or purchase equipment on behalf of end users.
Can I use my work machine with public Wi-Fi.
Yes.
Windows PC Users
Microsoft Outlook has a popup on my PC that suggests I “Try the new Outlook”. Should I?
No. Verdiva Bio recommends that you do NOT select the “new Outlook”. Existing plugins (e.g. Zoom scheduling plugin) no longer work and the user experience may have some other unexpected implications. If you have already done so, we recommend that you revert to the original Outlook until the IT organization recommends its use.
Mac Users
Why have we installed Windows Defender on our MacBooks?
Microsoft Defender is installed on all endpoints (Windows and Macs) because it offers endpoint protection (next generation antivirus protection), endpoint detection and response and it provides vulnerability management. It forms part of the Microsoft suite of Defender security products. As well as the antivirus function of the software being critical to the business, the vulnerability scanning component means that the versions of software that are installed on a Mac and that are monitored by Microsoft are flagged to us when they have vulnerabilities. Some providers of cyber insurance have previously asked for the Microsoft Secure Score when quoting for coverage.
Can I use the Verdiva Bio provided business Apple ID to log into my personal iPad or iPhone?
Yes, however, please keep in mind that your business Apple ID is managed by the IT Organization. Its password is the same as (synchronized with) the MS 365 account password.
