Frequently Asked Questions
General Questions
Who is providing the IT Service Desk for us?
Digital Age Solutions (DAS) is providing and managing the IT Service Desk for the NY Bureau. DAS has been managing the IT infrastructure of the NY Bureau since 2013.
Is the IT Service Desk another name for IT Help Desk?
Yes
Who is responsible for the IT at NBER?
The NBER IT Director is Erin Richardson
Director of Information Technology
National Bureau of Economic Research
1050 Massachusetts Avenue
Cambridge, MA 02138
evrichardson@nber.org
(617) 588-0364
Can I contact the Service Desk at any time?
You can contact the IT Service Desk 24 hours a day 7 days a week
What if I need help with my mobile device (e.g. smartphone)?
DAS IT Service desk can assist you with basic setup needs on your smartphone
Do I need to contact the IT Service Desk in order to install a software package?
No, unless you need help installing the software.
I need to buy a software package. How do I do that?
Please contact your local office manager
PC Updates
How often do I need to run Windows update to keep my PC secure and up to date?
The new IT Support Service will automatically keep your PC up to date and will notify you if you need to reboot your machine to finish any installation.
