Proactive Surveillance and Device Control

Our intelligent Remote Monitoring and Management (RMM) tools and 24/7 back-office services provide expert, cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect.

Understanding what’s happening in your technology environment and proactively managing your technology to power your business requires solutions that can stand up to the task. Server, Network and Endpoint monitoring are critical if you are going to stay on top of things. Native OS and Third Party Patching keeps your software up to date automatically when keeping ahead of the bad guys who look to exploit vulnerabilities. You also want to keep up with the latest features that are available (in accordance with a carefully constructed deployment policy) to keep your staff productive.

Network Monitoring and Management

Our Network Availability Monitoring combined with our intelligent agents keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it – in many cases before you’ve even realized there’s an issue. With SNMP monitoring, we unify your device management through monitoring of network devices such as printers, UPSs, Firewall, Routers and other office endpoints in your infrastructure.

Server Monitoring and Management

We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.

Desktop Monitoring and Management

Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop and laptop users. Whether it is viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

Mobile Device Management

Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets.

DAS RMM Features that Make a Difference

Monitoring & Reporting

A smart alerting system, intelligent ticket generation, and a unifying network device management capability (SNMP devices including printers, UPS, firewalls and routers) are combined to provide you with a comprehensive alerting and monitoring system. Add network availability monitoring and a robust reporting system for clear visibility into your operation, and you have a solution that will keep you worry free and in control of your technology.

Endpoint Maintenance & Management

DAS employs an RMM solution feature-rich in Endpoint Protection, a device resident application for communication with your end users of your business and strong support in the back end to ensure your service and product support is always available, always informed and visible to your end users when they need support.

Automation

An extensive library of pre-created scripts easily deployed through an easy-to-use web interface allows DAS to automate those tasks and customize the monitoring and management of your system. With built-in policy support for your business, patches and updates can be deployed automatically to keep your business users up to date and secure.

Seamless Integration with Service/Help Desk

We are here for you 24x7x365. The DAS RMM solution integrates fully and seamlessly with a USA-based support staff. As a platform powered by people, we provide you the best in RMM solutions and delivery.

Network and Security Assessments

Value Added services of our RMM solution include network and security assessments. How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of any potential problems that fall outside safe parameters of our managed IT services. With these comprehensive assessments,
you’ll always have the best information for choosing your most effective options.
What’s more, we continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. Our expert technicians work around the clock to ensure your systems not only remain healthy, but also optimized for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems.

Mobile Device Management

With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device
management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.

Let's talk!

Let’s discuss how you can we can take the pressure off of your business, freeing you from time-consuming maintenance and costly labor investments to manage your technology.
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